we are very busy at the moment
November 10th, 2004
Last night at 23:50 my internet connection went down.
I thought my Westell ADSL TA/router needed a reboot, as sometimes it does. I tried it, but after disconnecting from Virgin, it wouldn’t give me an option to reconnect. After 20 mins of fiddling, I realised it was unable to make any ADSL connections. Then I realised my phone was dead.
Phoned BT, 00:15. Was told by an automated system that there would be a delay in answering my call because they ‘are very busy at the moment’. They ran a line test and confirmed my phone didn’t work. Arranged for the line to be fixed before the end of Friday, great. No phone, no ADSL. They offered to send me text message updates about their progress fixing it.
I wake up this morning and the phone and ADSL work once again. 08:00, I receive a text, “Fault investigation underway. We will update you when we have more information”.
14:43: I receive another text, “BT Update. Your fault has been dispatched to an engineer. You will be contacted if access to your premises is required. We will update you shortly”.
15:00, I notice an engineer fiddling with the box outside our house. Wonder how many engineers ‘fix faults’ which don’t exist any more.
2 Responses to “we are very busy at the moment”
1Sarah
November 10th, 2004 @ 17:44
I hope he doesn’t break it again.
2Sarah
November 10th, 2004 @ 17:44
Sorry I was presuming then…they engineer may have been a lady.
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