Information systems are complicated according to First Capital Connect
March 14th, 2009
I recently wrote to First Capital Connect, who manage the railway station at Loughborough Junction. I wrote because the so-called real time train information is frequently incorrect for services operated by train companies other than FCC. I regularly catch Southeastern trains from this station, and while the trains are routinely late, the display will continue to show ‘on time’ at all times, regardless of the delay.
I understood that we operate a national rail network and I expect the signalling and train running information to be standard across the network. Apparently not so, according to FCC who tell me that data would need to be provided to them manually by Southeastern if it is to be included on their displays. I was particularly consoled by the closing line of FCC’s reply:
Unfortunately information systems are very complicated, we will continue to look at ways to improve our services but we have to be realistic about these goals.
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